your i.t. guy wants you to know... that if your computer is locked down in some way there is a legitimate reason
Remember when Kevin downloaded a virus that spread throughout the entire network? Or when Brenda took down the entire email server by sending an email that everyone in the office opened for “TodayisFreeBurgerDay-BobsBurgers.html” ?
Or taped to your phone, or worse, your monitor. (Would you tape your house key to your front door?) You target yourself for a breach by giving anyone easy access to your password if you place it for all to find in a not so “hidden” place. Think of how easy it is to walk by with a phone, snap a picture of your monitor and the sticky-note with your password on it. The cleaning crew, maintenance, and even security now have easy access to after-hours activities because of you! Be cyber-safe and use a password protection program such as KeePass, LastPass, Dashlane, RoboForm or Sticky Password, to name a few.
your i.t. guy wants you to know...changes made months ago didn't cause the recent problem, it's from the "free" software you just downloaded
Something strange happening on your system just recently? There is always an underlying cause and it likely isn't the changes we made months ago. Take a moment to check for the latest installs you downloaded and the extensions you just added. Chances are you'll discover the culprit.
Often companies expect IT to install and support new software and hardware as if they researched, recommended, and received training on it. IT professionals should be involved when a business makes major technology purchase. They can help decision-makers consider if it will work within their network, does what it claims, if it makes financial sense to use the product, and if the product is secure. By including IT in the process, you help ensure they are equipped to support the technology, and that you're making a good decision and not wasting money.
Our service fees:
Call us first…$125
Call us after you tried to fix it…$250
Call us after Uncle Joe tried to fix it…$375
Ask us how long it will take…$500
Stand over our shoulder and watch…$625
Do the right thing, nothing, and call your I.T. Guy, the I.T. Expert
your i.t. guy wants you to know...if an email is returned as undeliverable, it likely won't go through the 2nd, 3rd, or even 10th time you try to REsend it.
The only end result of trying to send an email that many times is frustration. Check for the underlying issue first (is your computer connected to the network?) before trying to send it over, and over, and over again. If you cannot decipher the message error, forward it over to I.T. and they will be able to tell you exactly what is causing the failure and how it can be remedied.
Pressing Ctrl+Alt+Del, lets you do things such as run the task manager (which lets you see what's running on your computer), change users, lock your system, change your password, or log off.
YOUR I.T. GUY WANTS YOU TO KNOW...IF YOU DON'T HAVE THE LATEST AND GREATEST TECH TOYS IT'S NOT BECAUSE YOUR I.T. GUY DOESN'T WANT YOU TO HAVE THEM.
I.T. techs love new technology but buying the newest hardware and software can get expensive. If you're using old workstations, monitors, and software, it's probably because those that control the I.T. budget don't like spending money on new tech.
Multiple clicking, (having a happy finger), will only cause 50 windows to pop open once your computer decides to start responding again.
your i.t. guy wants you to know... lack of planning on your part does not constitute an i.t. emergency
Within reason, your I.T. team will do everything it can to assist you. However; don't expect I.T. to stop whatever they are working on because you have defined your issue as an emergency. Your definition of an emergency may be different than ours. It's not an emergency if you forgot until today that you needed something today. We always work as quickly as possible to get all requests completed. We too have schedules and deadlines to meet, so it's likely you may not be next in line.