Our service fees:
Call us first…$125
Call us after you tried to fix it…$250
Call us after Uncle Joe tried to fix it…$375
Ask us how long it will take…$500
Stand over our shoulder and watch…$625
Do the right thing, nothing, and call your I.T. Guy, the I.T. Expert
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The only end result of trying to send an email that many times is frustration. Check for the underlying issue first (is your computer connected to the network?) before trying to send it over, and over, and over again. If you cannot decipher the message error, forward it over to I.T. and they will be able to tell you exactly what is causing the failure and how it can be remedied. 

​Pressing Ctrl+Alt+Del, lets you do things such as run the task manager (which lets you see what's running on your computer), change users, lock your system, change your password, or log off.

​I.T. techs love new technology but buying the newest hardware and software can get expensive. If you're using old workstations, monitors, and software, it's probably because those that control the I.T. budget don't like spending money on new tech. 

​Multiple clicking, (having a happy finger), will only cause 50 windows to pop open once your computer decides to start responding again. 

Within reason, your I.T. team will do everything it can to assist you. However; don't expect I.T. to stop whatever they are working on because you have defined your issue as an emergency. Your definition of an emergency may be different than ours. It's not an emergency if you forgot until today that you needed something today.  We always work as quickly as possible to get all requests completed. We too have schedules and deadlines to meet, so it's likely you may not be next in line. 

The deleted items folder in Outlook and the recycle bin get automatically cleaned out from time to time. You may find it hard to believe, but many of you like to store your most important emails in there!  Instead, create a folder pertaining to the subjects or accounts of the important emails that need to be saved and you'll never have to worry about them being deleted. 

Once your request has been received, oftentimes your technician will need to ask a couple questions to either begin or complete the "fix".  It's important to be available to help expedite the process by answering any questions that arise. Leaving multiple phone numbers of where you can be reached could be the key to getting the work completed quickly. 

If you plan on leaving your desk for any length of time, always lock your computer. You are responsible for keeping company data safe and preventing anyone else from using your system without a password. Keep others from possibly copying or deleting your files, installing programs and malware, or sending emails that indicate they were sent by you. After-hours personnel; cleaning crew, part timers, and maintenance should never have access to your computer unless they have their own login. Whenever you leave your desk you should lock your computer. PC users- press the Window key +L, or press Ctrl+Alt+Del and lock. 

It may appear that we have infinite knowledge and can resolve all issues with no effort; however sometimes resolving your problem involves researching tech forums, trial and error to discover potential known issues, and even “Googling”.  We’re always learning.

One thing that we do know for certain here at Just Call the IT Guy, is that I have been selected as one of 2 nominees for Wylie’s Small Businessperson of the year! If you’re an Alignable business member in Wylie you have until midnight Friday the 15th, to vote on Alignable for the winner on the home page in the Wylie Community insights section. If you’re not a member yet, you can sign up for free and then vote.  Thank you for your votes!