Within reason, your I.T. team will do everything it can to assist you. However; don't expect I.T. to stop whatever they are working on because you have defined your issue as an emergency. Your definition of an emergency may be different than ours. It's not an emergency if you forgot until today that you needed something today. We always work as quickly as possible to get all requests completed. We too have schedules and deadlines to meet, so it's likely you may not be next in line.
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CHAR FergusonOur resident techie & writer, gives you tidbits and advice to share. All advice is based on real incidents; the names have been omitted to protect the guilty. 😊 Archives
January 2021
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