your i.t. guy wants you to know... lack of planning on your part does not constitute an i.t. emergency

Within reason, your I.T. team will do everything it can to assist you. However; don't expect I.T. to stop whatever they are working on because you have defined your issue as an emergency. Your definition of an emergency may be different than ours. It's not an emergency if you forgot until today that you needed something today.  We always work as quickly as possible to get all requests completed. We too have schedules and deadlines to meet, so it's likely you may not be next in line.