your i.t. guy wants you to know...If you make a request for support, you MIGHT need to make yourself available To answer all follow up questions.
Once your request has been received, oftentimes your technician will need to ask a couple questions to either begin or complete the "fix". It's important to be available to help expedite the process by answering any questions that arise. Leaving multiple phone numbers of where you can be reached could be the key to getting the work completed quickly.