Follow the directions from your technician

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CLICK TO DOWNLOAD OUR REMOTE WINDOWS AGENT 

Agent
File Size:	10788 kb
File Type:	exe

Download File

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CLICK TO INSTALL THE FAX SETUP FOR YOUR NEW VoIP PHONE

faxuploadsetup.exe
File Size:	4148 kb
File Type:	exe

Download File

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forti client VPN
File Size:	840 kb
File Type:	exe

Download File

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elevate-uc.exe
File Size:	111390 kb
File Type:	exe

Download File

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FOR MACS ONLY

Mac Agent

forticlientvpnsetup_6.2.6.737_macosx.dmg
File Size:	73572 kb
File Type:	dmg

Download File

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Once you have downloaded these, go to the Apple Store and download
Microsoft Remote Desktop App