The IT Guy's specialty is to go beyond fixing issues and basic support; we partner with you to take your business out of reactive mode and give you back your time to be productive while we tend to your IT needs.
Step #1-We meet you
We visit your location to discuss what your personal and business needs/goals are. We discuss your pain points and what you would like to eliminate or add to your infrastructure. We provide you with information regarding our free assessment discovery tools and what information will be reported to you. We run your assessment and schedule delivery within the next few days to get the "State and Health of Your Infrastructure" reports back to you.
Step #2- Collaboration
You now have comprehensive reports to cover every aspect of your infrastructure from aging software, last logins, who has admin rights, to which computers are missing updates and patches. We will highlight both the good and bad and offer solutions to improve your infrastructure performance, details on fixing what might be missing, and show what you need corrected to be compliant within your industry.
Step #3- Customized IT Blueprint
We present you with a custom blueprint of services, and or products, tailored to meet only what you need. Our strategic IT plan will improve your efficiencies, security, reliability, and productivity of your entire business. If you see value in what we present, we will finalize an agreement to service your company.
Step #4- Implementation
We onboard your office(s) with onsite training of our robust ticketing process, helpdesk procedures, and set all your equipment for optimal efficicy and use. We ensure all questions are answered and complete a thorough check of each implementation to provide a seamless transition of managing your IT.
Step #5- Management
We monitor 24/7/365 to ensure you have your resources when you need them and that everything is as expected. You decide whether monthly or quarterly reporting suits your business model and can expect to receive your reports as requested. You will have all the documentation needed to view what has changed since the last reporting session and know that your business is finally operating at its best.
Step #6- The Long Term Partnership
We are not interested in simply fixing your infrastructure, we are in it for a long-term relationship. We are dedicated to making you the best you can be, and will work tirelessly to help you achieve your visions, both personally and company-wide.